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CONTACT

CONTACT

Should you have any question which is not answered by our FAQs, please contact our Client Services team through the Online Form available on the top of this page.

PRESS CONTACT

Please address all press or marketing queries to: pressoffice@bally.ch

PLACING ORDERS

HOW DO I PLACE AN ORDER ON BALLY WEBSITE?

It is easy and simple to place an order:

  • Look at our product categories and click on the images to get to the particular product page with information on sizes and materials.

  • Click on „ADD TO BAG“ to place the desired item in your shopping bag.

  • You can look at the selected items once more by clicking on „MY BAG“ on the top right of the website. If you would like to remove an item from your shopping bag, simply click on „REMOVE” next to the item concerned.

  • If you would like to select further items after looking at your shopping bag, click on „CONTINUE SHOPPING“.

  • To place your order, click on „GO TO CHECKOUT“ and follow the instructions.

  • Please note that the items in the shopping bag are not reserved and therefore can be purchased by other customers until you go to the checkout.

DO I NEED A CUSTOMER ACCOUNT TO BE ABLE TO PLACE AN ORDER?

You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Bally recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise.

I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

You can reset your password by clicking on “Forgotten password?” on the login page and then following the instructions.

WOULD YOU LIKE TO PLACE AN ORDER WITH US?

Our experts can help you with an online purchase by phone or prepare the order according to your wishes. You can complete the order at a time convenient to you, depending on the availability of the goods. In both cases, you will receive an email with a link to the website, where you only need to enter the shipping and payment details to complete the purchase on your own. The same conditions apply to online orders on this website.

HOW DO I KNOW THAT MY ORDER HAS BEEN PLACED WITH YOU?

As soon you have completed your order, you get a confirmation by email from us. Please note that this does not confirm the acceptance of your order. After your details and the availability of the ordered items is confirmed, we send you a separate order confirmation. The contract between you and Bally becomes effective with the despatch of the item from our warehouse.

IS IT POSSIBLE TO PLACE A GIFT ORDER?

Yes, you can place a gift order by selecting the "Gift" option under the list of products in your shopping bag at checkout. You can either add a personal message or receive a blank card that you can add a message to later. It is also possible to hide the price for the recipient. For more information, please contact us using the form on the top of this page.

CAN I ORDER GIVEAWAYS ONLINE?

To order giveaways, please contact corporategifting@bally.ch. Our team will be happy to help you.

PAYMENT

WHAT TYPES OF PAYMENT DOES BALLY OFFER

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, Google Pay, Apple Pay and Klarna.
Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

Klarna

For any information regarding payments and refunds done with Klarna, we kindly invite you to check on https://www.klarna.com/ .

IS PAYMENT BY CREDIT OR DEBIT CARD ON YOUR WEBSITE SECURE?

The security of your personal data is very important to Bally. To guarantee a secure purchasing experience and to protect your data transmitted via the Internet, Bally uses SSL (Secure Socket Layer) technology. All payment processes on the website are processed via Adyen, a secure online payment gateway, which encrypts your payment information in a secure host environment, and the second EU Payment Services Directive (PSD2), managed by the European Commission, a secondary form of identity authentication. Due to the requirements of the PSD2, it may be necessary to go through a verification step during the payment process when paying with a credit or debit card.

With Visa©, MasterCard© and American Express© credit cards, a 3D Secure process may be required. In this additional step, the identity of the cardholder is checked during the payment process and the online transaction is confirmed. Every bank has its own authentication procedure. If you have any questions about 3D SecureCode, please contact your bank directly.

IS MY PERSONAL DATA TREATED CONFIDENTIALLY?

We treat all data that you send to us in strict confidence. Further information can be found in our Privacy Policy, which you can access <u><a href='#privacy-policy'>here</a></u>.

WHEN WILL BALLY DEBIT THE PAYMENT AMOUNT FROM MY CARD OR MY ACCOUNT?

Bally only deducts the amount to be paid when your order is despatched from our warehouse. However, your card issuer / payment provider may secure the amount paid at the time of the order.

WHY HAS MY ORDER NOT BEEN ACCEPTED?

Please make sure that the address in your invoice field matches the address left with your bank. If the order is still not accepted, please contact your bank and then our customer service department via the contact form on the top of this page.

AM I ENTITLED TO A TAX REFUND FOR ONLINE PURCHASES?

Unfortunately, it is not possible for us to refund you accrued taxes for online purchases.

DELIVERY

TO WHICH EUROPEAN COUNTRIES DOES BALLY DELIVER?

Bally delivers to the following European countries: please visit the pages below

  • <u><a href='www.bally.ch'>www.bally.ch</a></u> for purchases in Switzerland and Liechtenstein

  • <u><a href='www.bally.com.de'>www.bally.com.de</a></u> for purchases in Germany

  • <u><a href='www.bally.fr'>www.bally.fr</a></u> for purchases in France

  • <u><a href='www.bally.it'>www.bally.it</a></u> for purchases in Italy

  • <u><a href='www.bally.co.uk'>www.bally.co.uk</a></u> for purchases in the United Kingdom

  • <u><a href='www.bally.eu'>www.bally.eu</a></u> for purchases in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Before you place items in your shopping bag, please use our country finder to check or change your delivery country. You can also visit one of our stores directly, which you will find in all parts of the world.

HOW LONG WILL I HAVE TO WAIT FOR MY ORDER?

After we have confirmed your order, the goods will reach you within 2 to 3 working days, depending on the selected shipping option. Please note: Our deliveries are made Monday to Friday between 7 AM and 7 PM. Delays could occur when processing your order during peak business hours, when there are promotions and at Christmas. If you have any further questions, please contact our customer service department via the contact form on the top of this page. We will let you know the status of your order.

WHAT ARE THE SHIPPING COSTS?

Bally offers free shipping for all orders over CHF 300. Shipping costs are CHF 15 for orders under CHF 300.

IS MY PACKAGE INSURED AND IS MY SIGNATURE REQUIRED ON DELIVERY?

Your order is insured by Bally during despatch until it arrives at your door. Receipt must be confirmed by signature upon receipt of the goods. The risk then passes to you when the goods are handed over.

CAN I TRACK MY ORDER?

As soon as your order has despatched, we send you an email with information about the courier service and a tracking number. With this number, you can track the progress of your consignment.

CAN I CHANGE MY DELIVERY ADDRESS AFTER THE ORDER HAS BEEN SENT?

Unfortunately, your delivery address can no longer be changed after the order has been placed.

CAN I HAVE MY ORDER SENT TO A FREIGHT FORWARDER ?

Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

CAN BALLY SHIP ORDERS TO PO BOXES?

Due to shipping restrictions, orders can unfortunately not be delivered to PO boxes.

RETURNS

HOW CAN I RETURN AN ITEM?

You can return products purchased on Bally.eu within fourteen (14) days from the delivery date, through our carrier TNT Fedex or by bringing them to a Bally store free of charge.
You can only return items within the same country the parcel was delivered.

A. In case you choose to return your order through TNT Fedex. Please, follow the steps below.

1. Activate your return:
•If you are a Registered user: access your account on www.bally.eu, visit the Returns History page and select the products that you would like to return. Fill the Online Return Form with the requested details, especially the return reason, and click on the button “ACTIVATE RETURN”. You will receive a confirmation E-mail once the return has been activated in our systems and a Return Authorization Number along with a link to arrange the pickup of the items at your convenience. Please note that the confirmation e-mail can take up to 48 hours to be sent.
•If you are a Guest user: contact our Client Services team by filling out the Online Contact Us form available on the top of this page. Bally Client Services will arrange our courier to collect the items at your convenience.

2. Prepare & dispatch the parcel:
Wrap up the goods you wish to return in the original box (or any other sturdy box). If you use the original packaging, please make sure to cover or remove any previous shipping label. The merchandise you return must be in its original condition, tags and packaging included, otherwise, we will be unable to accept your return and issue a refund.
Fill out the Return Form received with the order selecting the reason for your return and insert it inside the package. Please note that in case of multiple items you’ll find one form for each product.
Attach the return label to the top of the package and hand the package to the courier upon collection.
Please note: only returns shipped using our approved courier will be free of charge. Should you decide to use another courier, you will be responsible for all costs and liability. Any costs or expenses incurred by you are non-refundable.

3. Wait for the refund:
Once your package has arrived at our facility, the items will be inspected. If the items are deemed to be in new and unused condition with all tags and labels attached, Bally will issue a credit for the amount originally paid.
Once approved, the amount will be refunded on the original payment method used and depending on your financial institution, it may take up to 10 days for the refund to appear in your account.

B. In case you choose to return your order in a Bally boutique. Please, follow the steps below:
Check the nearest store (excluding Outlets, partnered retailers, and Airport stores) through the Store Finder on this website and bring the parcel to the store, one of our Client Advisor will start the procedure.
They will check the condition of the goods you are returning and the reason for the return.

HOW MUCH DOES THE RETURN COST?

All orders can be returned free of charge, unless it is otherwise prescribed in our General Terms & Conditions of Sale. You must follow the steps described for returning goods so that your items get to us safe and intact.

IS THE FULL PURCHASE PRICE REFUNDED?

Each item is subject to a strict quality inspection. Bally will refund the purchase price paid via the same payment method, such as your card, so long as the goods arrive with all the attached labels and tags in a new, unworn and impeccable condition. Bally can only refund the purchase price to the card or via the same payment method used to purchase the goods.

WHEN WILL I GET MY REFUND?

Each item is subject to a strict quality inspection. Bally will refund the purchase price paid via the same payment method, such as your card, so long as the goods arrive with all the attached labels and tags in a new, unworn and impeccable condition.

The refund is made to the card or via the same payment method used to purchase the goods, after the items have been inspected. As soon as the refund has been remitted, you get a confirmation by email from Bally.

Please note: Bally can only refund the purchase price to the card or via the same payment method used to purchase the goods. It can take up to ten days from the date of the return until the amount paid is remitted to your account statement or account, depending on the card issuer or payment provider.

CAN I RETURN MY ORDER IN STORE?

Yes, you have the option of returning orders made online to a store of your choice (except for outlets and airport stores). Please note that we accept returns in store only within the country in which the delivery took place. After receipt, you have fourteen (14) days to make a return request. All returned items must be returned in an unused condition and include all tags and labels. Bally will refund you the amount originally paid. Bally can only refund you the amount paid in the form of the original payment method you used. We will send you a confirmation email as soon as the refund has been made. Further details can be obtained from our <u><a href='#returns'>Returns Policy</a></u>.

CAN I EXCHANGE AN ITEM THAT WAS BOUGHT ONLINE?

Unfortunately, at present it is not possible for exchanges to be made for online orders. You can hand over the item in a store or have the item collected and we will refund the amount paid. Please follow our returns policy. You can find the relevant link under the return policy FAQ <u><a href='#returns'>here</a></u>.

CAN I RETURN A FAULTY ITEM?

You have the right to return faulty or defective goods.

If you establish manufacturing faults or defects in the items, please get in touch with our customer service department directly via the contact form on the top of this page.

Our customer service department will give you precise instructions for returning the items.

The items are inspected for damage or defects immediately on arrival and, in given cases, repaired or replaced. Should we not be able to repair or replace an item, we will refund you the full purchase price.

Please note: If the items prove not to be faulty, damaged or defective or the damage can be attributed to improper handling, your entitlement to repairs or replacement ceases to apply and Bally will return the items at your cost and risk.

CAN I RETURN SHOE CARE PRODUCTS?

At present, Bally cannot take back any shoe care products.

OUR PRODUCTS

I NEED FURTHER INFORMATION ON A PRODUCT

We strive to provide as much information as possible on the product pages of our items. If you would like further information, please get in touch with our customer service department on the top of this page.

WHAT MUST I OBSERVE WHEN CARING FOR DIFFERENT MATERIALS?

To keep your shoes in perfect condition, you should observe particularly the individual care requirements for different types of leather.

DO YOU OFFER A CUSTOMISATION SERVICE?

Bally offers a customisation service for some shoes, belts and small leather items. This service is offered in the stores in Lafayette, Davos, Lausanne, Lucerne, Zurich. We warmly invite you to contact the stores or our <u><a href='#contact-us'>customer service</a></u> department for further information.

DO YOU OFFER A REPAIR SERVICE?

For repair queries, please contact our customer service department via the contact form on the top of this page.

DO YOU OFFER A RESOLING SERVICE?

Please contact the <u><a href='#contact-us'>customer service</a></u> department to obtain detailed information and a quote for the service.

DO YOU OFFER A RESTORATION SERVICE FOR HANDBAGS?

Unfortunately, Bally does not offer a restoration service for handbags or small leather goods.

What is the difference between an adjustable or fixed belt buckle?

Bally has two types of belt constructions – adjustable and fixed. If your belt has a fixed belt buckle, it has multiple size options to choose from. If your belt is adjustable, it is designed in one length. The buckle can be removed to shorten the belt to the desired fit. Bally offers a belt adjustment service in every store. For further information, please contact the <u><a href='#contact-us'>customer service department</a></u>.

DELIVERY TIMES

DELIVERY TIMES

Our delivery times are 3 to 5 working days. Bally offers free shipping for all orders over €300.

Please note that delivery times are calculated from the time we despatch your order, not the time the order was placed. As soon as your order has been despatched, you receive a confirmation of despatch by email and via your Bally account.

RETURNS AND REFUNDS

RETURNS AND REFUNDS

1.1 As a consumer, you can cancel your contract with regard to products which were purchased on the website without a contractual penalty by notifying the customer service department through the contact form available on the top of this page. Returns queries must reach us within fourteen (14) days of delivery of the goods.

1.2 Bally provides a service for all returns, whereby returns are picked up by the carrier. Only returns that are carried out by the courier confirmed by us are free of charge and Bally bears the costs and liability for the same.

1.3 Should you decide to use a different carrier than that set in advance by Bally, you bear all the associated costs and liability. Costs and expenditure that you incur on returning products are not refundable. In the event the package is lost by the courier of your choice, Bally is neither responsible for this loss nor will it make a refund.

1.4 Please send back the products within 7 (seven) working days from the day you receive the returns identification number from Bally.

1.5 You should pack the product(s) appropriately and securely when returning it/them. You should return the product(s) in the same condition you received it/them and it/they should be returned in the original packaging; in addition, the products should not have been washed or damaged and the relevant label should be attached to the product together with the seal. Please note that returned products are subject to a quality control inspection. If the products have been returned in impeccable condition, new, and with all the tags and labels intact, Bally confirms the return and refunds you the original price paid. In the event that the recipient of the product/products given on the order form does not match the person who paid for this product(s), the amount paid for the returned product(s) is refunded to the person who paid for the product(s).

1.6 Otherwise, if tags or labels are missing, if the return does not comply with Bally’s T&Cs or Bally has reason to believe that the products have been altered or the products were fakes or were not purchased directly on the website, Bally does not accept the return and sends the products back to you.

1.7 Should Bally accept your return, we will give you a refund for the product(s). Bally will make the refund to the account/payment method used originally to complete the payment as soon as the products have reached our warehouse. Should you decide to use a different courier from the one provided by Bally, we could withhold repayment until we receive the products or until you send us proof that you have sent the products, whichever of the two reaches us fastest.

1.8 You can also return the products within the country in which the delivery took place to stores that belong to Bally or are directly run by Bally. We are not able to accept returns for purchases that were made in franchise stores, outlets, shops, warehouses, duty-free shops or on another website.

GENERAL TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions for the sale of products ("T&Cs") regulate (together with the following referenced documents including the Privacy Policy and the General Terms of Use) the offer and sale of products that bear the “Bally” trademark ("products"), on the website <u><a href='https://www.bally.ch/en/'>www.bally.ch</a></u> (the "website").

Please read these T&Cs thoroughly before you order a product on the website.

The products purchased on the website are by Bally Schuhfabriken A.G., Caslano. VAT registered number: CHE-116.309.886 IVA ("Bally" or "we" or " us").

For further legal information, please visit the following areas of the website: <u><a href='/en/customercare/#privacy-policy'>Privacy Policy</a></u>, <u><a href='/en/customercare/#returns'>Returns Policy</a></u> and <u><a href='/en/customercare/#warranty-policy'>Warranty Policy</a></u>.

1. OUR BUSINESS PRINCIPLES

1.1 Bally offers its products for sale on the website, including electronic commercial services, exclusively to consumers, i.e. any natural person who acts for purposes outside of their commercial and business activity or profession. If you are not a consumer, please do not purchase any product(s) on the website. We reserve the right not to process orders placed by users who are not consumers, as well as other orders that do not agree with our business principles.

1.2 Bally only offers its products to consumers who are over 18 years of age. If you are under 18 years of age, you are strictly forbidden to order products from our website. Bally reserves the right to cancel orders from consumers whom we believe to be under 18 years of age.

1.3 We do not sell any second-hand products, faulty products or products that are of a lower quality than the corresponding standard available on the market. The important features of products are shown on the website and the particular product page. Regardless of your web browser or the quality of your monitor, the products offered for sale on the website might not correspond to the actual products with regard to appearance, dimensions and colours.

1.4 Products ordered on this website can only be delivered within Switzerland (the “destination country”). Further information can be found in subsection 4 of these T&Cs.

2. ORDER PROCESS AND STEPS FOR COMPLETING CONTRACT

2.1 To place an order, you must select the products you would like to buy on the website, select a size and add the items to your shopping bag by clicking on “Add to bag”. When you are ready to go to the checkout, click on the shopping bag symbol on the top right of your monitor, where all the products you have selected for purchase are shown. You have the opportunity to check the details of your order once more and to notice and edit errors by using the delete and edit features. You are responsible for checking that the right number of products are in your shopping bag and that the products in your shopping bag are the right style, right colour and right size before you continue. When you are ready to continue with your order, click on “Secure payment”, where you have the option of adding gift options and are requested to select your preferred payment method and delivery option as well as being asked to enter your personal information and, after you have read and accepted these T&Cs, click on the acceptance button. You are requested to log in to your personal account (if you are already registered) or continue to the guest checkout. By clicking on the ‘confirm purchase’ button, you make a binding offer for the purchase of the selected products from Bally.

2.2 All orders are subject to acceptance and availability. Please be aware that products in your shopping bag are not reserved and therefore can be purchased by other users until you have fully completed the checkout process.

2.3 Your order is an offer to Bally to buy the product(s) contained in your order, which you are committed to for a period of 15 (fifteen) days. An order is considered to be transmitted to Bally when you receive an (automatically generated) order confirmation email that confirms the contents of your order, how it was entered and processed.

2.4 This order confirmation email is merely confirmation of the fact that we have received your order but it does not confirm acceptance that you can purchase your order.

2.5 Your offer is considered accepted and the relevant purchase contract comes into force from the moment Bally despatches the product and you receive a confirmation email containing information about the acceptance of your order, the time of sending, important features of the purchased products, a detailed breakdown of the price paid for each product, as well as delivery costs and details (“Update of order status").

2.6 If your order is sent in more than one package you might receive a separate email for each package and with each separate email we conclude a separate sales contract for the product(s) named in these emails.

2.7 You can access your order form by clicking on the area with the name My Account, Check Order Status.

2.8 Bally reserves the right not to accept your order at its own discretion. In this case, Bally will notify you of the cancellation of the order by email.

2.9 By sending your order, you accept these T&Cs, as well as other conditions provided on the website (including the Privacy Policy, Returns Policy and Warranty Policy), and declare that you will comply with these terms.

2.10 We expressly invite you to print a copy of these T&Cs and the order form via the print option as well as to save a copy of these documents for your personal use.

3. PRICES AND PAYMENT

3.1 All prices given on the particular product page include applicable taxes. We reserve the right to change prices. However, such changes do not affect the price or the description of products for which you have already placed an order.

3.2 Although every reasonable care is taken to ensure the prices given on the website are correct at the time of their publication, a small number of products can be displayed on our website with the wrong price. Prices are then confirmed when you receive an order confirmation email showing the various costs (including delivery).

3.3 You can pay for your order using the payment methods available on the website, e.g. credit/debit card.

3.4 We take all reasonable care to make our website secure. All credit/debit card transactions on our website are processed via Adyen, a secure online payment portal, which encrypts your card details in a secure host environment. This information is fully encrypted and only used to process card transactions you have prompted to get a refund in the case of a return or non-availability of products or, in the case of fraud, to report the incident to the police. 3D Secure is a procedure with which Bally guarantees the security of online payments for the credit cards designed for this purpose by Visa©, Mastercard© and American Express©. In this additional step, the identity of the cardholder is checked during the payment process and the online transaction is confirmed. Every bank has its own authentication procedure. If you have any questions about 3D SecureCode, please contact your bank directly. Alternatively, you can place your order with our customer service department. Please contact us via the contact form available on the top of this page.


3.5 Should it not be possible to make your payment, please check that all the information you have transmitted is correct and execute the transaction again. Should the problem persist, please contact your card issuer directly as, unfortunately, Bally cannot help you with this type of payment error.

3.6 The payment is “reserved” or “frozen” by your card provider as soon as you try to make a purchase on the website or actually do so. The price for the purchase of products and the relevant costs for despatch and delivery as shown in the order confirmation email are only taken from your selected payment method once the purchased products are actually despatched. Orders made on your behalf will be charged immediately, regardless of whether the items are in stock or will be delivered at a later date

3.7 To ensure that your credit or debit card is not used without your consent, Bally validates your name, address details and other personal information provided by you when placing the order via facilities offered by Adyen.

3.8 Bally reserves the right to implement additional and/or other payment security systems from time to time.

3.9 Refunds of a payment received from you, no matter why they are made, are made via the same payment method you selected during the checkout process and which cannot be changed once the order is placed. Bally is not responsible for delays that are outside of Bally’s control, including delays caused by the selected payment/refund method or originating in the card issuer.

4. SHIPPING AND DELIVERY

4.1 Depending on the local guidelines for logistics providers, delays may occur due to the global COVID-19 situation in your region. We apologise for any inconvenience caused.

4.2 Delivery of products from this website is limited to Switzerland.

4.3 Bally is not able to deliver to addresses such as PO boxes or forces’ postal services. Orders with these delivery details are automatically cancelled.

4.4 As soon as the status of your order has changed to “despatched”, the order status is updated and contains information about the courier and the relevant tracking number(s).

4.5 At present, the couriers used by Bally are only able to deliver Monday to Friday (except for statutory bank holidays) during usual business hours in the destination country.

4.6 All consignments require a legible customer signature on delivery.

4.7 On delivery, it is the responsibility of the customer to check that the package which they signed for is undamaged, has no visible changes and is not wet. All defects of this kind should be mentioned on the delivery note (as soon as you sign for the delivery).

4.8 In the event of us not being able to deliver the ordered items within 30 days of conclusion of the contract, you are entitled to dissolve the contract and demand a full refund of your order.

4.9 After full and correct payment, delivery and signing for the package, ownership of the products is transferred to you and you take over full responsibility for the products.

4.10 If the option “Collect in-store” is selected, the Bally Store will have the purchased products ready in-store in a classic Bally carrier bag, if necessary. If you select the option “Collect in-store”, you declare that you agree to the Bally Store opening the package in-store so that the products can be prepared appropriately for collection.

5. RIGHT OF CANCELLATION/RETURNS POLICY

5.1 As a consumer, you can cancel your contract with regard to products which were purchased on the website without a contractual penalty by notifying the customer service department through the contact form on the top of this page. Returns queries must reach us within fourteen (14) days of delivery of the goods.

5.2 You will find further information on your right of cancellation, conditions and further explanations on how to exercise your rights in the right of withdrawal guidelines and the <u><a href='#returns'>Returns Policy</a></u>.

6. WARRANTY FOR DEFECTS

6.1 You are entitled to the statutory rights of warranty for defects. Bally will only pay compensation for damage and futile expenses based on a material defect within the limits defined in clause 8.

6.2 To exercise effectively your rights arising from product defects as quickly as possible, after you have established a material defect in a purchased product, contact our customer service department via the contact form on the top of this page and follow the instructions with regard to returning the faulty product.

6.3 In the event of a refund of the purchase price, Bally refunds the purchase price and the costs of returning the faulty product by means of the same payment method that you used originally to pay for purchase. If the recipient of the products given on the order form does not match the person who paid for these products, the amount paid for the returned products is refunded to the person who paid for the products.

7. CUSTOMER SERVICE

7.1 The customer service department can help customers with regard to information requests, order support, despatch, refunds and returns of products that are sold on the website. You can contact the customer service department through the contact form at the end of the page.

8. LIMITATION OF LIABILITY

8.1 Bally is liable without limitation for damage in the event of intent or gross negligence.

8.2 Bally is liable for damage caused by simple negligence, which is based on the breach of essential obligations, which endangers the attainment of the purpose of the contract with you, or on the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which you can rely. Any further liability by Bally in cases of simple negligence is excluded.

8.3 The aforementioned liability limitations apply to all claims for compensation, regardless of their legal basis, with the exception of claims for compensation in the event of (i) injury to life, body or health, (ii) a taking over of an express quality guarantee (in this regard, if this is regulated in such a quality guarantee, the liability rules of the quality guarantee are applicable), (iii) malicious concealed defects and (iv) violations of the product liability legislation.

8.4 The above liability limitations also apply in the event of any claims for damage from employees, representatives or vicarious agents of Bally.

9. PRIVACY

9.1 You can find information on how we process your personal data as well as the security systems on the website by clicking on the <u><a href='#privacy-policy'>Privacy Policy</a></u>. We recommend that you read this policy carefully.

10. ASSIGNMENT

10.1 Bally may use subcontractors to fulfil all or individual obligations of these T&Cs at any time without your consent.

10.2 You may not assign or transfer to subcontractors any right or any obligation of these T&Cs without the prior written consent of Bally.

11. FORCE MAJEURE

11.1 In the event of strikes or other difficulties or events that are based on general or local extraordinary conditions, which are out of Bally's control and would influence the delivery of products, Bally may postpone deliveries to a later date or cancel them.

11.2 We are not liable for a failure, suspension or ending of access to the website if this is triggered by an event that is outside of our reasonable control.

12. OUR CONTACT DETAILS

12.1 Our contact details are as follows:

Bally Schuhfabriken A.G., Caslano. VAT registered number: CHE-116.309.886 IVA

13. FINAL AGREEMENT, CHANGES AND UPDATES

13.1 These T&Cs replace all previous general terms and conditions for the sale of products on the website and supersede them.

13.2 These T&Cs and all other policies on the website may be changed from time to time due to new laws and regulations or for other reasons. The new T&Cs and policies come into force on the date of their publication on the website with regard to new orders that were placed after their publication and the sending of such new orders is subject to acceptance of the new T&Cs.

14. SEPARABILITY

14.1 Should a court or responsible administration authority declare a provision of these T&Cs invalid or unenforceable, such invalidity or unenforceability has no effect on the other conditions of these T&Cs, which remain to their full extent in full force.

15. APPLICABLE LAW AND JURISDICTION

15.1 These T&Cs and the other policies on the website are subject to Swiss law and are to be approved in accordance with this.

We reserve the right to renew and change these General Terms and Conditions for the sale of products from time to time. The version published on the website is the version in force at present. The purchase of products is subject to the General Terms and Conditions for the sale of products which are published on the website on the date your order form is sent.

These General Terms and Conditions come into force on 1 July 2014.

CONDITIONS OF USE

CONDITIONS OF USE

Welcome to our website (www.bally.ch, the "website"). These General Conditions of Use (“Conditions of Use”) regulate access to and use of the website. The website is operated by Bally Schuhfabriken AG, headquartered at Bally Schuhfabriken A.G., Caslano. VAT registered number: CHE-116.309.886 IVA (“Bally”).

For further legal information, please consult the following sections: <u><a href='#conditions-of-use'>Conditions of Sale</a></u>, <u><a href='#returns'>Returns Policy</a></u>, <u><a href='#warranty-policy'>Guarantee Policy</a></u> and <u><a href='#privacy-policy'>Privacy Policy</a></u> on the website. Bally can change or update the Conditions of Use in part or in full. Users of the website will be informed of changes and updates to the Conditions of Use as soon as they are made and they apply from the day of publication on the website to following visits to the website and the placing of new orders is also subject to acceptance of the new Conditions of Use.

Access to and use of the website, including viewing internet pages, communication with Bally, the possibility of downloading information on the website on products and purchasing the same, present our users with activities that are intended exclusively for personal use and not for commercial, entrepreneurial or professional activities of any kind. Remember that you are responsible for your use of the website and its content. Bally shall not be held responsible for any misuse in violation of existing laws, of the website and its content, except in the case of wilful misconduct or gross negligence on the part of Bally.

In particular, you are liable if you send information or data that is incorrect or false or affects third parties (if such third parties have not given their consent), as well as for any misuse of such data or information.

1. PRIVACY POLICY

We recommend that you read the Privacy Policy, which also applies if the user only visits the website and uses the services offered there without purchasing a product. The Privacy Policy helps you to understand how and for what purposes www.bally.ch collects and uses personal data.

2. INTELLECTUAL PROPERTY

All content on the website, such as artistic works, images, photos, documentation, music, sounds and videos, documents, drawings, figures, logos, menu bars, websites, graphics, colours, patterns, instruments, writings and design of the website, diagrams, layouts, methods, procedures, features and software (together “content”) is the intellectual property of Bally and is possibly protected by national and international or other copyright. The making of copies, publications, broadcasts, exhibitions, modifications, creations of derived works or the exploitation in whole or in part of the content is not permitted without the prior express consent of Bally in an individual case.

Bally has the exclusive right, at its own discretion, to allow or forbid the copying, publication, broadcasting, exhibiting, modification, creation of derived works or the exploitation of content in whole or in part. Bally has the right at any time to assert authorship of content posted on the website and to oppose any disfigurement, distortion or other modification of the content.

You must only use copies, publications, broadcasts, exhibitions, modifications, creations of derived works or exploit content, which is expressly permitted in writing by Bally, for legally permissible purposes and in compliance with applicable law.

3. LINKS TO INTERNET SITES

The website contains links to other internet sites, which are not connected to the website or Bally. Bally does not control or monitor these internet sites and their content. Bally is not liable for the content of such sites and/or the regulations that these websites use with regard to, but not limited to, the protection and processing of your personal data if you visit these websites. We therefore request that you are attentive when visiting such internet sites and that you read thoroughly their conditions of use and their privacy policy. Our Conditions of Use and the Privacy Policy do not apply to the internet sites of third parties. This website provides links to other internet sites solely to facilitate internet searches, navigation and links to other internet sites for its users. The activation of these links does not represent any recommendation on the part of Bally to the user and neither is Bally responsible for the content, services or goods offered and sold to internet users on these websites.

After you have made a contribution (as defined below) on Instagram or Twitter, you have the option of having your photos, videos etc. appear in the areas of the website designated for this purpose. Bally reserves the right, at its own discretion, to change and decide whether the contribution is displayed on the website or not. You confirm and agree that Bally has no control over the use (in particular, the republication) or misuse of information on the part of a third party, which is published voluntarily on any part of the website and neither is it liable for any damage resulting from this.

All ideas, content of any kind (especially texts, software, photos, videos, image/sound recordings, graphics, music and sound) or other information that you provide us by using the #BallySelfeet hashtag in a post on Instagram and tag @Bally_Swiss or by using #ShoeTip in a tweet and tag @Bally_Swiss (together "contribution"), are not legally protected and are not regarded as confidential. By sending or posting a contribution, you hereby grant us a non-exclusive, free of charge, worldwide, permanent, transferable, irrevocable and completely sublicensable right to use, copy, process, adapt, publish, sell, transfer, translate, edit, broadcast and display the contribution as well as your name, your Instagram and/or Twitter profile, profile photo, image, likeness, comments, post, statements or other information in any form, medium or technology, both known now and later developed. Furthermore, you declare that you agree that your contribution cannot be given back and that we are allowed to use your contribution and any idea, concept or expertise contained therein for any purpose, including without limitation for the development, manufacture, sale and marketing of products.

If you make a contribution, you guarantee that you are the owner of the rights to your contribution and all its elements or are otherwise authorised to use it; that you have been granted the rights by all third parties that appear in such a contribution to use the names, images or likenesses of such third parties and all other elements that belong to third parties in the required scope and as part of your contribution; and that your contributions do not affect or violate any third parties especially any copyright, brands, publications/individual rights, patents, business secrets or other confidential information. Furthermore, you guarantee that the contribution does not represent or contain any software viruses, commercial advertising, chain letters, mass mailings or any other type of spam. You may not use a fake email address, may not pretend to be another natural or legal person or deceive us in any other way about the origin of any contribution. You agree to release us, Instagram, Twitter Inc. and every other of our or their subsidiaries, associated companies, licensees, licensors and each of their authorised representatives, managers, employees, successors, representatives and legal successors from all claims that result from or are connected to (a) the use of any contribution, especially all claims resulting from or based on copyright or trademark infringement, empowerment of the rights of third parties, intruding on the personal sphere, libel, infringement of a publication right and/or any blurring, alteration, processing, morphing, distortion, illusionary effects, wrong rendering, fictionalising or use in any compiled form of your name or the name of another natural or legal person, your Instagram and/or Twitter profiles, profile photo, image, likeness, comments, posts, statements or other information and/or of the contribution; or (b) any violation or alleged violation of these Conditions of Use or applicable law by you. You confirm that Bally is not responsible and is not liable for any use of all or any part of the contribution by third parties.

When you create contributions by using #BallySelfeet in a post on Instagram or by using #ShoeTip in a tweet on Twitter, you confirm and agree that such contributions are not legally protected and are not confidential, may be made publicly accessible and may be used by Bally without limitation. You guarantee that the placing of your contributions complies with all applicable laws, regulations and guidelines, Instagram’s conditions of use, Twitter's conditions of service and all contractual agreements with third parties to which you are subject. Moreover, you waive irrevocably with regard to any contribution all individual copyrights or other rights with regard to the assignment of copyright or immutability of materials.

4. DISCLAIMER WITH REGARD TO CONTENT

Bally has taken precautions to ensure that the content of the website is accurate and that it does not contain any incorrect or out-of-date information. However, Bally cannot be held liable for the accuracy and completeness of the content except for intent and gross negligence as well as other statutory liability.

Furthermore, Bally cannot guarantee continuous work on the website without disturbances or errors due to the network connection.

Bally reserves the right to reject any content we deem offensive or sensitive from any form submitted through Bally.com and the regional websites.

5. APPLICABLE LAW

The Conditions of Use are subject to Swiss law.

PRIVACY POLICY

1. SCOPE & CONSENT

1.1 This Privacy Policy (“Privacy Policy”) applies to the website <u><a href='https://www.bally.ch/en/'>www.bally.ch</a></u> (the "website") and regulates the use of personal data both during navigation of the website by users who visit the website while surfing or for information purposes as well as during the interaction with services and offers that are provided on the website (including the online shop) by users who provide their information voluntarily by completing certain forms and/or by sending their information by email to be able to visit the area of the website where such services and offers are stored or to receive newsletters and/or commercial or advertising information. If the user is purchasing as a guest customer we will not process their data for profiling purposes.

1.2 The Privacy Policy names the identity of the controller, who controls and manages the personal data, which is collected and processed via the website. This determines which personal data is to be collected, the goal and type of processing and how the personal data of the user is passed on to third parties, the security measures to protect data and possibilities for the user to examine the processing of their data and to exercise their rights.

1.3 By using the website, a user consents to the collection, use, forwarding, retention, storage, and transfer of their personal data, as described in this Privacy Policy, the General Terms and Conditions of Sale and the General Terms of Use. We reserve the right to change this Privacy Policy, and the new conditions come into force as soon as they are published on the website.

1.4 This information text is provided exclusively for the website and does not apply to other internet sites that the user might be able to reach via a link and/or offers by third parties.

2. DATA CONTROLLER

2.1 The data controller for the website is Bally Schuhfabriken AG ("Bally", "we", "us"), headquartered at Via Industria 1, 6987 - Caslano (Switzerland).

2.2 As explained in the General Terms and Conditions of Sale, the online shop of the website is managed by Bally Schuhfabriken AG, headquartered at Via Industria 1, 6987 - Caslano (Switzerland). Bally manages sales and transactions that are carried out via the website, such as order processing, the sale and delivery of products, the processing of returns and claims for defects as well as other activities, which are required for the sale of products via the website. For the purposes of managing and implementing activities that are required for the sale of products via the website, Bally processes user data (including the first name and surname, address and credit card information of users).

3. COLLECTION OF PERSONAL INFORMATION

3.1 The user can visit our website without telling us who they are or revealing their own personal information. If the user decides to provide us with personal information for the use of our services and offers that are provided on the website, they are no longer anonymous to us.

3.2 We collect the following types of personal information (together called “data”) to enable you to use and access our website and/or the relevant electronic commercial services to help us to personalise and improve your experience of the website:

(a) Information, which we automatically collect: The computer systems and processing programs that are required to operate the website record certain data during its normal operation, which is collected automatically and inevitably (if internet protocols are used) and, due to their nature, possibly allow the identification of the user if it is processed and linked to other data in the possession of third parties, including but not limited to device ID or individual identifiers, device type, geolocation information, information on computers and connections, statistics about page visits, traffic to and on the website, referral URL, IP address and standard web log information, anonymous information, which is collected by our use of cookies and web beacons (together "surf data"). Bally collects surf data, which is anonymous, exclusively for statistical purposes related to the visit to the website and for purposes of monitoring the proper functioning of the website and for improving the functionality and content of the website.

(B) data provided voluntarily by the user: personal data, provided voluntarily by the user by email when using website features, when making use of services offered on the website, when filling in certain forms for accessing the reserved areas of the website and for making use of the e-commerce services provided on the website, including name, gender, email address, phone number, physical contact information, (depending on the service used), references, previous transactions with us (e.g. order history, personal data of the customer account) as well as the relevant order data (product, size, number of orders, price) and occasionally also financial information, such as credit card and/or bank account numbers, postage and billing information and other information that the user enters when purchasing products via the website as well as other personal information that we can demand from you to provide our services or to respond to your questions/requirements.

3.3 Minimum age

Bally takes the protection of the personal data of children very seriously. Although the laws and regulations of individual countries define children differently, we regard all persons under the age of 16 as children. Children are not allowed to create their own user account without the consent of their parents or legal guardians. If you are under 16 years of age, please purchase our products with the consent of your legal guardian directly or indirectly via their account. If we realise that we have collected personal data from a child without the prior, demonstrable consent of a parent, the data will be deleted as quickly as possible. If you have concerns about the privacy of your child’s data or believe that your child might possibly have given us personal data, please send an email to privacy@bally.ch 

4. COOKIES AND TOOLS FOR AUTOMATING DATA COLLECTION

4.1 The website uses automated systems for data collection, such as cookies. A cookie is a small data package that stores information on the browser of your computer (or other internet-enabled end-devices) or program data subdirectories, when you visit an internet site like the website. It does not contain any readable information but enables theoretically a link to be made between an internet user and their personal data (e.g., the IP address of the user and other information about the experience of the user on the website and their preferences, which have been expressed through the choice and purchase of products offered on the website), which the user has provided on the website. Cookies are distributed by servers and no one can access the information contained in them. This information and data is collected directly and automatically from the website and is processed collectively and anonymously. The data that is collected via cookies is stored separately from other data that is made available to us.

4.2 For further information on the use of cookies, please consult our <u><a href='#privacy-policy'>Cookie Policy</a></u>.

5. DATA TRANSMISSION

5.1 The transmission of data by the user is required to register on the website and to access certain of the services and offers offered on the website, which are offered on the website and in reserved areas, including the online shop and the relevant electronic retail services. If the user does not provide any data, they might not be able to access and use these services and offers.

5.2 The sending of data for advertising purposes is always voluntary and optional. If the user does not send any data for such purposes, it has no effect at all on their being able to use the services and features offered by the website.

6. METHODS AND PURPOSES OF DATA PROCESSING

6.1 Data is processed manually or with the help of electronic aids for the following purposes:

(a) managing the operation of website navigation and corresponding access data;

(b) data security and managing the security of the website;

(c) providing electronic commerce services offered through the website;

(d) providing other services requested by the user as described when the data was collected;


(e) preventing, detecting and investigating fraud, security breaches, potentially prohibited or illegal activities, and enforcing our general conditions of sale of products and general terms of use;


(f) market research and statistical studies;

(g) contacting users for other purposes permitted by applicable law.

6.2 In addition, Bally can process data with the voluntary and optional consent of the user to create individual or group profiles (user profiles) and use it for marketing purposes, especially to send to the user by electronic and other channels information and updates on Bally products or initiatives, offers, exclusive clearance sales, advertising campaigns and events, shows and similar events, which are organised by Bally or in which Bally takes part, including invitations to such events, including but not limited to newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications like WhatsApp, WeChat etc.). The user can withdraw their consent to the sending of advertising and promotional material by email at any time by clicking on the link “unregister” in any commercial message sent by Bally and/or other companies in the Bally Group or by email to privacy@bally.ch.

6.3 Under no circumstances do we sell user data to third parties for their advertising purposes without the express consent of the user. We may combine user data with information that we collect from other sources and use it to improve and personalise our advertising and our marketing for users.

7. STORING AND PROTECTING DATA

7.1 The collected data is stored and processed via an electronic system at Bally and in other parts of the world. We store your personal data for the purposes mentioned in para 6 for a period of 7 years from the registration date. Under certain circumstances it is nevertheless possible that we store personal data for a longer period, for example, if we are obliged to do so due to legal, tax and accounting regulations. At the end of this period your data is permanently erased or permanently anonymised.

7.2 We protect the data of our users by taking technical and organisational security measures to minimise the danger of loss, misuse, unauthorised access, disclosure and alteration. Some of the protection measures that we use are firewalls and data encryption, physical access controls to our data centres as well as authorisation controls when accessing information.

7.3 We take the necessary steps to ensure that the user data we collect is correct and up to date, and we offer users the option of updating their information as described in this Privacy Policy.

7.4 Data is only stored as long as it is required for the given purposes. In some cases, the retention periods are longer due to applicable statutory regulations.

8. COMMUNICATION AND DISCLOSURE OF DATA

8.1 Within the Bally organisation, both internal and external staff have access to data.

8.2 We are also entitled to share user data with:

(a) all other companies within the Bally Group that are headquartered in countries within and/or outside the EEA, Including Bally Schuhfabriken AG, if this is required to fulfill the given purposes. All security and data protection measures are implemented throughout the entire Group to create an appropriate data protection level regardless of the geographical headquarters of the particular company of the Bally Group, which is the recipient of the aforementioned data. Members of the Bally Group are only entitled to use user data to send advertising information if users have expressly consented to these services and will use user data only in compliance with this Privacy Policy and the applicable law.

(b) experts, independent consultants, credit bureaus, banks and financial institutions, third party companies that Bally may consult in connection with the performance of technical and organisational services and contract service providers that assist us in our business operations (such as, but not limited to, website operation, payment services, shipping, fraud investigation, bill collection, affiliate and reward programmes) to the extent necessary for the provision of their services;


(c) other third parties where users specifically request us to send them their information; this is the case, for example, when you make a direct request to our customer service through our official social media and other digital communication channels, in which case your information will be shared with other third party business entities responsible for such third party platforms (such as WhatsApp, WeChat, etc.) and the terms and conditions and privacy policies of these third parties will apply to their processing of your data. Make sure you have read and understood the applicable General Terms and Conditions and the Privacy Policy of these business units before you use these communication channels.

(d) criminal prosecution or regulatory authorities or authorised third parties in response to a confirmed query with regard to a criminal investigation of presumed illegal action or other action being the website, for which we and/or the user could be legally responsible;

(e) other business entities, should we plan to merge with a business entity or be taken over by such a business entity. Should such a merger take place, we will demand that the new company follow this Privacy Policy with regard to user data.

8.3 The aforementioned recipients of user data will process it as data processors and/or persons responsible for processing the data, for the same purposes as described above and in accordance with applicable data protection law. Bally can demand the list of data processors and the recipients of data at any time.

8.4 If user data is used or disclosed for purposes that are not described in this Privacy Policy, the user is informed in advance. Data is only transferred with the prior consent of the user to companies of the Bally Group that are headquartered outside the EEA. The consent is voluntary and optional.

9. RIGHTS OF THE DATA SUBJECT

9.1 Users have the following rights in accordance with the applicable data protection legislation:

(a) withdraw consent at any time where we process your personal data on the basis of consent,


(b) access and/or update the data Bally holds about you,


(c) request that Bally rectify or erase your data,

(d) request that Bally restrict the way it processes your data,


(e) object to the way Bally processes your personal data,


(f) transfer your personal data either to yourself or to another natural or legal person, and


(g) express your point of view when an individual decision which has a significant impact on you is made about you by automated means and request that such an automated decision be reviewed by a human being.

If you would like to exercise one of these rights, please write to us at Bally Schuhfabriken AG, via Industria 1, Caslano, Switzerland or send an email to Privacy@bally.ch. You also have the right to submit a complaint to a Data Protection Authority in your country of residence (you can find the contact details for all EU/EAA Data Protection Authorities here).

In cases where the personal data stored in our systems is insufficient to identify you or to answer your query, we need appropriate proof of your identity or additional relevant personal data resulting from your relationship with us before we can respond to your query.

On request, you can empower another person to exercise your rights within the parameters of this Privacy Policy. This person then functions as your personal representative. If your representative sends us a query to exercise your rights pursuant to this Privacy Policy, we can request that they produce proof that you have given them permission to make the query on their behalf. In this instance, we can also try to check your identity directly and/or request that you confirm the authorisation of the representative to act on your behalf.

10. STORING AND PROTECTING DATA

10.1 We update our Privacy Policy from time to time by publishing a new Privacy Policy on our website. If we update our Privacy Policy, by changing the date of the “last update” we report when it was last updated. Unless otherwise noted, updates to the Privacy Policy are effective immediately upon posting. If we make an important change to our Privacy Policy, we notify you appropriately, e.g. by publishing a banner or a pop-up notice on our website.

This Privacy Policy was last updated on 15/11/2022.

WARRANTY POLICY

WARRANTY POLICY

1.1 Bally guarantees the consumer for a period of twenty-four (24) months from the delivery date that products correspond to specifications and are free from material and manufacturing defects.

1.2 This warranty applies not only to products that a) are manufactured by or for Bally and are identifiable as such by fixed legitimate “Bally” trademarks, company name or logo and b) were bought by consumers on this website.

1.3 If a product shows a manufacturing fault or there exists a supposed deviation of the product from the contractual composition, the consumer must notify customer service through the contact form on the top of this page to claim their warranty rights. This notification must be made within two months of the time a defect of this kind is established. In any event, the time limit for the procedure to claim a defect which has not been fraudulently covered up by Bally shall expire 26 months after delivery of the products.

1.4 The product must be sent back within 15 (fifteen) working days of notifying Bally of the damaged or faulty product.

1.5 Bally checks the returned, damaged or faulty product and in the presence of a breach of contract will replace it or, if this is not possible, refund the purchase price.

1.6 Bally will refund the purchase price and the return costs of the product by the same payment method used to make the purchase. If the recipient of the product on the order form is different from the person paying, the amount paid for the returned products is refunded by the seller to the person who made the payment.

1.7 In the event that Bally fails to establish a defect in the returned products, you will be notified that the product cannot be taken back. You then have the option of deciding whether the products should be sent back to you again. If you do not agree to the delivery, Bally reserves the right to retain the products and the purchase price.

1.8 This warranty does not apply (i) if the product was subjected to wrong or improper use or repairs or alterations and/or modifications were made that are not covered by the product documentation; (ii) damage caused by not following the usage instructions in the product documentation or other definite instructions by Bally; (iii) if the product has been damaged through wrong use, misuse, neglect, accident, normal wear and tear, improper environmental conditions or lack of care; (iv) for damage based on reasons other than faulty design, manufacture and/or materials.

1.9 This warranty applies in addition to your statutory entitlements with regard to faulty products or products that do not correspond to the description.

EU regulations

Our declaration of conformity documentation.

PRODUCT CARE

PRODUCT CARE

Thank you for choosing Bally. We hope you like your product. Founded in 1851 in the Swiss Alps, Bally is committed to quality and longevity in its craftsmanship. Here you will find more information on how to care for your item so that it remains in excellent condition for years to come.

CARE LABELS